Acceptance of Terms
By accessing and using our hanaclothing.lk website, you agree to comply with these terms and conditions.
Product Information
We strive to provide accurate and up-to-date product information, including descriptions, sizes, colors, and prices. However, we cannot guarantee the complete accuracy of such information.
Ordering and Payments
When placing an order, you agree to provide accurate and complete information. Payment must be made in full with ONEPAY and before the order is processed and shipped.
Shipping and Delivery
We will make every effort to ensure timely delivery of your order. However, we are not responsible for any delays or damages caused during shipping.
Returns and Exchanges
We accept returns and exchanges within a specified timeframe ( Within 7 days), subject to certain conditions outlined in our Return Policy.
Intellectual Property
All content on our website, including images, logos, and text, is protected by intellectual property rights and may not be used without our consent.
Privacy
We respect your privacy and handle your personal information in accordance with our Privacy Policy.
Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our HANA website or products.
Governing Law
These terms and conditions are governed by the laws of [Jurisdiction]. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Jurisdiction].
Modifications
We reserve the right to modify these terms and conditions at any time. Updated terms will be posted on our www.essfound.lk website.
By using our website, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Express Solution Services Company
At our Express Solution Services Company, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our www.essfound.lk website, you consent to the practices described herein.
Information Collection
We may collect personal information such as your name, email address, shipping address, and payment details when you place an order or create an account on our website.
Use of Information
We use the collected information to process and fulfill your orders, communicate with you regarding your purchases, provide customer support, and improve our services. We may also use your information to send promotional emails or newsletters, which you can opt out of at any time.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website, conducting business activities, or servicing you.
Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies
We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You have the option to disable cookies in your browser settings, but this may affect certain features and functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website, and the revised policy will be effective upon posting.
If you have any questions or concerns regarding our Privacy Policy, please contact us.
Express Solution Services Company
Delivery Policy
We offer island wide delivery to our customers.
Delivery Rates
Delivery Method | Standard Delivery (Colombo) 1-2 Days | Standard Delivery (Outer) 3-5 Days |
Delivery fee | Rs.300 | Rs. 500 |
Delays of delivery may occur due to invalid addresses or other causes.
International Shipping
Unfortunately, we do not ship internationally.
Any Issues?
Please contact us for any issues regarding your delivery.
Express Solution Services Company
No. 1410/1, Welikada, Kotte, Rajagiriya,
Sri Lanka.
076 790 0806
essfound@gmail.com
Visit: Contact Us page.
General Return Policy
We want you to be happy with your purchase. If you are not completely satisfied with your purchase, you may return it to us for an exchange or refund. Please review our Return Policy here.
If applicable we will send our delivery partner to collect your return. Please make sure to add the below details clearly outside on your return parcel.
Express Solution Services Company
No. 1410/1, Welikada, Kotte, Rajagiriya,
Sri Lanka.
076 790 0806
essfound@gmail.com
Refund Policy
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
Aside from these conditions, there are products that can be returned but are not refundable as stated in the following:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage.
Exchange Policy
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange items within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that the following conditions are met:
If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges.
Your exchanged product will be processed once items are received and conditions confirmed.
You are given the right to exchange the item, one time. Provided that all conditions in Exchange Policy are met.
How to Initiate a Return
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
